INDIVIDUAL OR GROUP Inform your host whether you intend to join alone or as a part of a group. While there are additional charges for extra participants, there is a limit to every booking. Please double-check your product.
WHAT’S NOT INCLUDED Keep in mind that any additional expenses, such as transportation (if not included), entrance fees, or other third-party services you opt for, are your responsibility and are not covered in the ticket pricing. Every product specifies exactly how transportation will be provided.
STAY CONNECTED Your contact details will be shared with your Throughlocals host and reach out whenever necessary, especially if there are changes to your plans.
FIRST IMPRESSIONS Provide your host with information about your appearance or attire so that both of you can easily identify each other on the tour day.
GETTING THERE Make sure to follow up with the host about the place to meet or pickup.
FASHIONABLY LATE? Being late is never in style, especially when someone is expecting you. Inform your host about any delays, and ensure your phone is charged before the tour. Huge delays will only affect your planned trip.
KEEP COMMUNICATION ON THROUGHLOCALS We strongly recommend keeping all written communication with your host within the Throughlocals group, which we create after booking. This will serve as a record in case of any unexpected disputes.
CANCELLATION POLICY Cancellation 1 week before: no charges. Cancellations 1-7 days before travel: 30.0% of total booking cost. Cancellations on the day of travel: 100% of the total booking cost.
NEED ASSISTANCE? Reach out to us if you encounter any issues or have questions about your booking before, during, or after your tour. We’re always here to assist you.
How Does throughlocals Ensure Quality and Safety?
At throughlocals, we prioritize your safety and the excellence of your experience. Here’s how we maintain both:
1. Comprehensive Review System: throughlocals features an in-depth review system that ensures every experience meets our rigorous standards. We believe in transparency, allowing hosts and guests to share honest feedback, which upholds the quality of our offerings.
2. Verified Hosts: We work exclusively with hosts who have passed our meticulous verification process. Each host is personally vetted by our team to ensure they deliver outstanding local experiences, guaranteeing the quality and safety of every listing.
3. Quality Local Experience: Our team ensures feedback and interactions to maintain high standards. The insights from our users help us continually enhance and ensure the quality of the local experiences provided.
Throughlocals’ thorough vetting, authentic reviews, and focus on quality local experiences ensure every interaction is safe and of superior quality.